Shapewear FAQ

Q & A

We are happy to exchange the garment if it hasn’t been worn and in its original packaging. Please use the contact form here and fill in the exchange form pdf on this page we will gladly help. Fees may apply.

We offer E Gift Cards which is automatically sent to your recipients email box as soon as its ordered. Please use the contact form here if you would like further information about our gift cards.

All orders are registered with Australia Post. If required please use the contact form here and we will identify the delivery time for you.

All domestic orders are shipped via Australia Post and EMS (Express Mail Services) for international orders. Domestic deliveries take between 1-4 days and 7-14 days (network delays may occur) for international orders depending on delivery method you choose. Orders are dispatched Monday – Friday only.

Yes, all payments are secure.

We accept Afterpay, Visa, Mastercard and American Express.

FIGUR is reshaping the world with GLOBAL SHIPPING.

Please contact Customer Support with your order number and request and we’ll see what we can do for you based on the stage of your order. We’re unable to cancel any orders that have been fulfilled.

You will be supplied an email invoice receipt once your order confirmed and completed.

We cannot accept the return of any items that have already been opened or used. If you are unsatisfied with your order, please contact Customer Support and we will do our best to help.

You should contact the courier, using the provided tracking number and they will be able to locate your package. When your order has been dispatched, Shippit will email your tracking information.

Please contact our Customer Support department and they will be able to assist.

Cold Gentle Machine or hand wash ideally in a laundry bag.

Do not use a tumble dryer.

Air dry naturally flat.

All feedback greatly appreciated. Please use the contact form here to provide your feedback.

Have more questions? We’re happy to help!