Shipping Policy
We deliver to all addresses nationwide in Australia on business days (Monday to Friday, excluding public holidays). Orders placed on weekends and public holidays will be dispatched the following business day. Estimated time for standard delivery
Estimated time for our express post delivery to
- Metro areas is 1-2 business days
- Regional areas is 3-5 business days
- New Zealand is 5-12 business days
Please view Australia Post website for more accurate delivery times: https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels/express-post-parcels/express-post-guarantee
The shipping time frames are a guide only and we offer no guarantees or refunds on postage should Australia Post delay the shipment, and we cannot be held responsible for their delays. No refunds will be provided on shipping, should your order arrive later than expected and we are also unable to lodge requests on the customers behalf should delays occur. If a parcel does go missing and you are unable to locate your parcel via Australia Post, we ask you to use the contact form here
If you place an order by 10am AEST your order will be dispatched the same day.
INTERNATIONAL SHIPPING
We use Australia post for all of your goods. Estimated delivery time is around 5-12 business days (includes packing and postage).
Currently all FIGUR parcels sent to Ireland are unable to be processed. More details can be found here: https://auspost.com.au/service-updates/current-updates/deliveries-suspended-multiple-asian-countries-ireland
