Refunds & Exchange

We hope you love your FIGUR purchase, but we understand that sometimes the fit may not feel quite right. Our friendly team is here to make your return or exchange as simple as possible. Not sure which size is right for you? Our friendly team is always happy to help. Email hello@figur.com.au or call 1300 693 448.

Returns & Timeframes

You have 14 days from the date you receive your order to lodge a return for any eligible full-priced item.

Eligible items may be returned for a refund or exchange and must be:

  • Unworn and unwashed

  • In their original condition

  • Returned with all tags attached

  • Returned with the hygiene seal intact

All returned items will be inspected to ensure they meet our return conditions.

Please note:

  • Original shipping charges are non-refundable, unless required under Australian Consumer Law.

  • Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrectly supplied.

  • We recommend using tracked postage, as FIGUR cannot accept responsibility for returns lost in transit.

  • FIGUR Bare Bodysuits cannot be returned or exchanged for change of mind due to their intimate design.

  • Try Before You Buy orders have a separate four-day trial period. Please see the information below.

Exchanges Made Easy

We want to make exchanges as simple as possible.

  • You’ll need to cover the cost of returning the original item to us.

  • We’ll cover the postage cost of sending your first exchange to you.

  • If your new item costs more, we’ll send you a payment link for the difference.

  • If your new item costs less, we’ll refund the difference to your original payment method.

  • If you request a second exchange or later return an exchanged item for a refund, a $12 restocking fee will apply.

Not sure which size is right for you? Our friendly team is always happy to help. Email hello@figur.com.au or call 1300 693 448.

Refunds

Once your return has been received, inspected and approved, your refund will be issued to your original payment method within five business days.

Your bank or payment provider may require additional time for the funds to appear in your account.

Refunds are based on the amount paid for the item after any discounts or promotions have been applied.

Sale & Promotional Purchases

Items purchased during Black Friday, Boxing Day, EOFY and other major promotional sales are eligible for store credit only, unless otherwise stated.

Sale prices apply only to orders placed during the promotional period. Unfortunately, we’re unable to offer price adjustments or price matching for orders placed before a sale begins.

These conditions apply to change-of-mind returns and do not affect your rights under Australian Consumer Law.

Bundle & Multi-Buy Offers

If you return part of an order purchased using a bundle or multi-buy offer, your order will be recalculated based on the items you choose to keep.

If the original offer no longer applies, your refund or store credit will be adjusted accordingly.

Returned to Sender

Orders returned to us because of an incorrect or incomplete address, or because they were not collected, may incur a $15 Return to Sender fee. If you request a refund, this fee will be deducted from your refund. If you would like your order resent, additional postage costs will apply.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please email our friendly team at hello@figur.com.au so we can make it right.

Where applicable, FIGUR will cover the reasonable cost of returning the item and sending your replacement.

Nothing in this policy limits your rights under Australian Consumer Law.

International Orders

All international orders are shipped from Australia using tracked postage.

If you need to return an item, you’ll be responsible for the cost of sending it back to Australia. For exchanges, you’ll also need to cover the shipping cost of the replacement item.

Original shipping charges are non-refundable unless required under applicable consumer law.

We recommend using tracked postage, as FIGUR cannot accept responsibility for international returns lost in transit.

FIGUR Bare Bodysuits

Due to their intimate nature and G-string design, FIGUR Bare Bodysuits cannot be returned or exchanged for change of mind.

This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or incorrectly supplied.

Discount Codes

Discount codes cannot be used with any other offer unless otherwise stated.

Some discount codes may not be available during promotional periods or sitewide sales. Discounts cannot be applied retrospectively to an order that has already been placed.

Try Before You Buy

For Try Before You Buy orders, CLICK HERE to complete your order or lodge a return.

You have four days from delivery to decide what you would like to keep.

If you return your entire Try Before You Buy order, a $12 Return Shipping Fee will apply. If you keep one or more items, this fee will not apply.

Lodge a Return or Exchange

To lodge a standard return or exchange, CLICK HERE and follow the prompts.

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Our Mission

FIGUR is designed for confidence and comfort. Our goal is to help women feel beautiful, confident and supported, in their clothes and in their everyday lives.