Refunds & Exchange

We hope you love your FIGUR purchase, but we understand that sometimes the fit may not be quite right. We're here to make returns and exchanges as easy as possible.

Need help with sizing? Email hello@figur.com.au, call 1300 693 448 or visit our FIGUR Fit Guide.

Returns & Timeframes

For eligible full-priced purchases, you have 7 days from delivery to lodge a return or exchange.

For change-of-mind returns, items must be:

  • Unworn, unwashed and in their original condition
  • Returned with all original tags attached
  • Returned with the hygiene seal intact, where applicable

We recommend trying shapewear on over shorts or tights. All returns are inspected when received and are only approved if they meet our return conditions.

Important: FIGUR Bare Bodysuits are excluded from change-of-mind returns and exchanges due to their intimate design. This does not affect your rights under Australian Consumer Law.

Original shipping charges are non-refundable. We recommend tracked return postage and keeping your tracking details until your return is processed.

Standard Refunds

Customers are responsible for return postage. You can arrange your own tracked postage or purchase a $12 FIGUR return label through our Returns Portal. If you choose our label, the $12 fee is deducted from your refund.

Once your item has been received, inspected and approved, we will process your refund to the original payment method within five business days. Your bank or payment provider may take additional time to show the funds.

Refunds are calculated on the amount paid after applicable discounts, promotions and adjustments.

Exchanges Made Easy

Need a different size or style? We're happy to help. We offer one exchange per order for eligible change-of-mind returns.

  • You pay to return your original item, using your own tracked postage or a $12 FIGUR return label.
  • If you choose our label, you pay the $12 directly when completing your exchange through the portal.
  • Once your return is received and approved, FIGUR covers standard delivery of your replacement within Australia.
  • If your replacement costs more, you'll pay the difference; if it costs less, we'll refund the difference, subject to any applicable promotion.

Returning an Exchanged Item

If your replacement still isn't right, you may request a change-of-mind refund provided it meets our return conditions. You'll pay return postage again, plus an additional $12 restocking fee to help cover the postage FIGUR paid to send your replacement.

These returns are handled manually. Please email hello@figur.com.au and our team will assist you. The $12 restocking fee is separate from any return label charge.

Sale & Promotional Purchases

For change-of-mind returns on eligible items purchased during Black Friday, Boxing Day, EOFY and other specified major sales, we offer a FIGUR gift card only. Refunds to the original payment method and exchanges are not available for these sale purchases. Items specifically marked final sale may be excluded from change-of-mind returns entirely.

Sale prices apply only during the advertised promotion. We cannot retrospectively apply discounts or price-match orders placed before a sale begins.

Bundle & Multi-Buy Offers

If you return part of a bundle or multi-buy order, we'll recalculate the promotion based on the items you keep. If the original offer no longer applies, the items you keep revert to their applicable individual price, and your refund or FIGUR gift card amount is adjusted accordingly. This includes Ultimate & Elevate and FIGUR Bare promotions.

Try Before You Buy

Try Before You Buy orders have a separate 4-day trial from delivery. Your initial return includes a complimentary return label. If you keep at least one item, no $12 return shipping fee applies; if you return all items, a $12 return shipping fee applies.

If you exchange a Try Before You Buy item, the replacement becomes a standard FIGUR order. Any further change-of-mind return follows our standard conditions, including customer-paid return postage and a $12 restocking fee for a refund on an exchanged item. Contact hello@figur.com.au for help with a further return.

For your Try Before You Buy order, access your trial here.

Returned to Sender

Orders returned because an address is incorrect or incomplete, or a parcel is not collected, may incur a $15 Returned to Sender fee. A further postage charge applies if you would like the order resent.

International Returns

International customers are responsible for tracked return postage to Australia. For change-of-mind exchanges, international customers also cover the delivery cost of the replacement. Original shipping charges are not refundable unless required by applicable consumer law.

Discount Codes

Discount codes cannot be combined with other offers unless stated. Some codes are unavailable during sales, and discounts cannot be added to orders retrospectively.

Faulty, Damaged or Incorrect Items

If something isn't right with your order, please email hello@figur.com.au so we can help. Where required, FIGUR will cover reasonable return and replacement costs.

Nothing in this policy limits your rights under Australian Consumer Law. The change-of-mind timeframes, exclusions and fees above do not override your statutory rights if goods are faulty or do not meet consumer guarantees.

Lodge a Return or Exchange

Ready to get started? Click here to lodge your standard return or exchange.