Refund & Exchange Policy
If your purchase doesn't completely meet your expectations, don't worry—it happens and we've got you covered.
Should you wish to return it, or if you need assistance in finding the perfect fit and would like to exchange it for another item, we are here to support you. We offer a 14-day period from the date you received your item to initiate a return and secure a full refund or exchange to your original payment method.
If you need some help finding your correct size - our expert team are here to help. Please reachout to hello@figur.com.au or call 1300 693 448
All exchanges must be sent via Registered or Express Post with all original tags and labels and MUST NOT HAVE BEEN WORN.
Please note that international customers will have to pay to have the exchanged item sent. Customers must also pay any price difference for exchanged items.
TRY BEFORE YOU BUY
For Try Before You Buy orders, please CLICK HERE to complete your order and/or lodge a return.
STELLA X FIGUR PROMOTION
If you have received your FREE Gift via the Stella x Figur Promotion and wish to lodge a return please click here.
