FIGUR Terms of Service

Welcome to FIGUR! We're so glad you're here.

These Terms of Service outline the conditions that apply when shopping at www.figur.com.au. By using our website or placing an order, you agree to these terms, subject to your rights under Australian law.

1. Orders & Payments

All orders placed through FIGUR are subject to product availability and payment approval.

Once your order is placed, you'll receive an order confirmation. If there's an issue with your order, our Customer Care team will be in touch.

Prices are displayed in Australian dollars (AUD), unless otherwise stated. Any applicable shipping charges and taxes will be shown at checkout.

We make every effort to ensure our pricing is accurate. If an error occurs or an item is unavailable, we'll contact you to discuss the available options. Any cancellations or refunds will be handled in accordance with Australian Consumer Law.

2. Products & Sizing

We do our best to ensure that all FIGUR product descriptions, images, colours and sizing information are accurate.

Colours may appear slightly different depending on your screen, and minor product variations may occur.

Need help finding your perfect fit? Visit our FIGUR Fit Guide or contact our friendly Customer Care team.

3. Returns & Exchanges

We want you to love your FIGUR purchase, but understand that sometimes the fit may not be quite right.

Returns and exchanges are subject to our Returns & Exchanges Policy, including eligibility requirements, timeframes, fees and product exclusions.

For full details, please view our Returns & Exchanges Policy.

To lodge a return or exchange, visit our FIGUR Returns Portal.

4. Shipping & Delivery

All FIGUR orders are dispatched from our warehouse in Sydney, Australia.

We aim to dispatch orders as quickly as possible. Delivery timeframes are estimates and may vary depending on your location and the shipping provider.

Please ensure your delivery details are correct when placing your order.

If your parcel is delayed or appears to be missing, please contact our Customer Care team so we can assist.

For full details, please see our Shipping & Delivery Policy.

5. Promotions & Try Before You Buy

From time to time, FIGUR may offer promotional discounts, bundles and special offers.

Unless otherwise stated, discounts cannot be combined, applied retrospectively or used outside their advertised promotional period.

Our Try Before You Buy service is available on selected eligible products and is subject to separate trial conditions, payment arrangements and applicable fees, which are explained during the ordering process.

Returns of promotional purchases and Try Before You Buy orders are subject to the applicable conditions outlined in our Returns & Exchanges Policy.

6. Website Information & Third-Party Services

We make every effort to ensure our website information, including product descriptions, pricing, promotions and availability, is accurate and up to date.

Occasionally, errors may occur. We may correct these errors and update information where necessary. If an error affects your order, our team will contact you to discuss the available options.

Our website may include links to third-party websites and services, including payment providers, delivery partners and returns platforms.

These third parties may have their own terms, conditions and privacy policies. FIGUR is not responsible for the independent content of third-party websites, except where required by law.

7. Intellectual Property

All FIGUR branding, logos, photography, product images, designs and website content are owned by FIGUR or used with permission from the relevant rights holder.

This content must not be copied, reproduced, distributed or used for commercial purposes without our written permission, except where permitted by law.

8. Liability & Australian Consumer Law

We aim to provide accurate information, quality products and a reliable shopping experience.

To the extent permitted by law, FIGUR is not responsible for losses for which it is not legally liable.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms of Service or any FIGUR policy excludes, restricts or modifies your statutory consumer rights, including your rights to remedies for faulty or non-compliant products.

9. Privacy

We respect your privacy and handle personal information in accordance with applicable privacy laws.

For more information about how we collect, use and protect your information, please see our Privacy Policy.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or legal obligations.

The latest version will be available on our website. Any changes will not remove rights already accrued under accepted orders.

11. Contact Us

Have a question? Our friendly Customer Care team is always happy to help.

FIGUR Customer Care

Email: hello@figur.com.au

Phone: 1300 693 448

Website: www.figur.com.au

Thank you for shopping with FIGUR!